ComEd Creates Online Outage Map, Smartphone App

Building on recent initiatives to improve communications, coordination and storm response, ComEd has announced two more ways in which it is putting technology to work to provide better and faster information for customers — a new interactive online outage map and a new mobile application for smartphones.

An interactive outage map is now available on ComEd.com. The color-coded map allows customers to easily find information on the location and size of outages and get estimated power restoration times.

In addition, ComEd is now offering a mobile application for iPhone and Android devices, enabling users to conveniently report power outages and manage their accounts from their smartphones.

“These new features are just two of many improvements ComEd has made in recent months as part of our focus on delivering greater value to our customers through enhanced customer service,” said Terence R. Donnelly, executive vice president and chief operations officer, ComEd. “The new, interactive map allows customers to quickly find detailed information about outages in their communities. And the app makes it easier for customers to conduct business with us by leveraging the convenience of a smartphone.”

Using the map, customers can report outages and view all outages in the ComEd service territory. Color-coded icons indicate the number of customers affected by each incident. The map allows customers to zoom in on a specific area for details, such as the estimated restoration time and crew status. Information is updated every 30 minutes. A mobile version of the map is being developed.

The outage map can be found under the Customer Service tab at ComEd.com or by visiting https://www.comed.com/map.

The new mobile application enables customers to:

• Report an outage and check restoration status
• View their account summary and history
• Manage payments, including budget billing, automatic payments and one-time payments
• Report a meter reading
• Find a location to make an in-person payment

To download the free application, customers should visit https://www.comed.com/app or search “ComEd” in their smartphone’s application store.

— Information provided by ComEd