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Community Corner

Radford Green Introduces New Guest Relations Coordinator

“We want our residents’ stays here to be beyond outstanding,” said Cissie Gerber, community outreach coordinator for Radford Green of Sedgebrook.  “We want to ensure that customer satisfaction is at 100%” With the residents in mind, Radford Green has hired Kelley Samson as its guest relations coordinator.  The new position was created to guarantee that everyone coming through the doors at Radford Green Healthcare and Rehabilitation at Sedgebrook has the best experience possible. 

 

A guest relations position at a retirement community is a bit unique, but consistent with Radford Green’s commitment to provide the best service possible.  “By creating this job, we’re really putting the patients and residents and their families first,” said Jessica Schnoor, nurse liaison/admissions at Radford Green.  The role, she said, was designed to help ease the transition from home or hospital to Radford Green. “We wanted a point person to work with the residents and their families.”

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Furthermore, it permits the other professional staff such as nurses and therapists, to concentrate on what they do best: providing excellent hands on care, while the guest relations coordinator can deal with questions and concerns. 

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As guest relations coordinator, Samson is one of the first friendly faces that new residents at Radford Green see.  “I greet them and take them to their suites. I show them and their families where everything is and I help them to settle in and feel comfortable.  I continue to follow up with them regularly to make sure everything is going well,” said Samson.

 

An integral part of Samson’s job is to field questions from new residents. “If I don’t know the answer, I’ll find out so that the resident and/or his family member doesn’t have to deal with it themselves,” said Samson.

 

In seeking to fill the guest relations position, management didn’t have to look too far.  “We were looking for somebody personable and bubbly and excited to work with residents and their families,” said Schnoor.  “Kelley has been a billing specialist in the finance department here for three years.  She completely fit the bill.”

 

“When I heard about the position, I was so excited,” said Samson.  “I love to interact with new and existing residents, I enjoy talking to them and most of all I love to help. This position was made for me. “ 

 

Sedgebrook is a continuing care retirement community (CCRC) offering a diverse lifestyle, maintenance-free living and outstanding amenities. Five-star rated Radford Green Health Care and Rehabilitation is located on the 92-acre Sedgebrook campus in Lincolnshire, Illinois.  Sedgebrook is owned by Senior Care Development LLC and managed by Life Care Services LLC. For additional information visit www.WelcomeToSedgebrook.com or call 847-901-3319.

 

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